I lead design teams to deliver measurable business impact while fostering cultures where designers feel engaged, confident, and empowered to do their best work. With over 20 years of experience spanning UX, product, service, and brand design, I bring a holistic approach that aligns people, processes, and platforms to accelerate outcomes and strengthen every customer touchpoint. My work has consistently driven results such as 65% productivity gains, significant cost savings, and simplified user experiences adopted by global audiences.

I thrive in start-up-like environments within larger organizations, where focus, agility, and creativity can unlock outsized results. By embedding AI, accessibility, and service design practices into team workflows, I ensure solutions are not only innovative and inclusive but also efficient and scalable. I’ve built distributed teams, coached designers into leadership roles, and introduced frameworks that raise quality while freeing senior leaders to focus on broader business strategy.

At the core, my leadership style emphasizes empathy, collaboration, and diversity of thought. I believe that when designers feel supported and trusted, they consistently deliver excellence—and when design is tied directly to business priorities, it becomes a powerful driver of transformation.