Throughout my career, I have worked across industries that span from supply chain and financial services to state and local government and health sciences. This broad exposure has given me the ability to understand varied business needs, quickly adapt to new environments, and create UX solutions that balance user delight with business outcomes. My portfolio represents a wide swath of experiences, intentionally designed to highlight the breadth of my contributions rather than a deep dive into a single vertical.

In each project, I have delivered the core UX work products expected of a mid-to-senior practitioner and manager, including user research, personas, journey maps, wireframes, prototypes, usability tests, and design systems. These artifacts demonstrate not just design ability, but also leadership in aligning people, processes, and platforms to drive measurable impact.

I am eager to bring this wide-ranging expertise into my next role, where I can adapt my skills to the company’s specific context, mentor designers, and ensure delivery of solutions that create business value while meeting user needs.

Supply Chain

In supply chain projects, I partnered with operations and logistics teams to simplify workflows and reduce friction in critical tracking and planning tools. I applied service design thinking to map complex processes and align them with digital interfaces, ensuring transparency and efficiency.

  • Delivered dashboards that improved visibility into inventory and order fulfillment, reducing manual reconciliation time by 40 percent.

  • Created role-based wireframes to simplify multi-step tasks for warehouse managers and planners.

  • Applied research insights from logistics coordinators to build prototypes that balanced speed and accuracy in data entry.

These experiences underscore my ability to tackle complex, high-volume environments where efficiency directly affects profitability.

Financial Services

In financial services, I focused on trust, accuracy, and compliance. My design work spanned both internal tools for employees and client-facing applications. I leaned on my ability to simplify data-heavy interfaces while maintaining precision and adherence to regulations.

  • Redesigned a client reporting tool that improved readability of financial summaries, resulting in a 25 percent increase in customer satisfaction scores.

  • Conducted usability testing with financial advisors, which led to streamlined navigation in portfolio management systems.

  • Built prototypes integrating AI-driven recommendations, giving end users clearer insights while maintaining compliance with security protocols.

My work balanced innovation with regulatory rigor, a skill I bring into any highly regulated or sensitive industry.

Insurance

Insurance projects required deep empathy for users managing claims, policies, and benefits at stressful times. I led cross-functional efforts to simplify claims processing and make policy information accessible.

  • Developed journey maps capturing emotional pain points during the claims process, leading to a redesigned interface that reduced call center escalations by 18 percent.

  • Created interactive prototypes that supported both web and mobile users managing policies on the go.

  • Partnered with business stakeholders to ensure compliance language was clearly communicated without overwhelming the user.

These experiences sharpened my ability to make complex information human-centered, a transferable skill across all domains.

Pharmaceuticals

In pharmaceuticals, I supported projects where accuracy and accessibility of information were paramount. The work often involved designing tools for both employees and external healthcare professionals.

  • Designed research repositories and dashboards for drug development teams, improving collaboration across regions.

  • Conducted usability tests with physicians, ensuring critical trial data was presented in an intuitive and compliant manner.

  • Created training modules with embedded design patterns that reduced onboarding time for new researchers by 30 percent.

This work reflects my strength in environments where precision, regulation, and usability intersect.

Travel and Transportation

My experience in travel and transportation focused on enhancing customer experience in fast-paced, often high-stress environments. I designed products that simplified trip planning, booking, and support.

  • Led usability studies on a booking platform, identifying changes that reduced abandoned bookings by 20 percent.

  • Created responsive prototypes ensuring seamless experiences across desktop, kiosk, and mobile devices.

  • Partnered with customer service teams to integrate self-service features that reduced inbound inquiries and empowered travelers.

The result was consistent, brand-aligned experiences that gave travelers confidence and companies measurable operational benefits.

State and Local Government

Working with state and local government introduced challenges of scale, accessibility, and inclusion. My designs had to serve diverse user groups while remaining compliant with standards.

  • Applied accessibility best practices to redesign online application forms, resulting in a 25 percent increase in completed submissions.

  • Created personas that represented underserved populations, ensuring equity in design decisions.

  • Collaborated with cross-disciplinary stakeholders to streamline multi-step public service processes, reducing processing times and improving citizen satisfaction.

This experience reflects my commitment to inclusive design that drives measurable improvements in public services.

Technology

In the technology sector, I brought my expertise in product design and program management to enhance internal and customer-facing applications. My work often focused on scaling design systems and driving adoption of innovative practices like AI and automation.

  • Migrated platforms to modern design systems, reducing code complexity by 50 percent and improving maintainability.

  • Built design frameworks that enabled consistent experiences across multiple applications and teams.

  • Coached designers on AI-enhanced workflows, enabling faster iterations and freeing time for higher-value research and design activities.

This reflects my leadership style: empowering teams, leveraging technology responsibly, and driving measurable productivity gains.

Telecommunications

In telecommunications, I focused on clarity and reliability in user experiences, where confusion or delays could impact critical communication.

  • Conducted service blueprints of customer support journeys, uncovering gaps that led to a redesign reducing average call resolution times by 22 percent.

  • Designed prototypes for mobile apps that allowed customers to manage plans and devices with greater ease.

  • Partnered with engineering teams to implement responsive designs that scaled across devices and regions.

My ability to streamline complex service offerings and align them with user needs added value to both customers and the business.

Health Sciences

In health sciences, I worked on projects where empathy and clarity were central. The products had to serve patients, providers, and researchers while ensuring compliance with regulations.

  • Designed patient-facing dashboards that simplified access to personal health data and improved engagement with treatment plans.

  • Conducted user research with healthcare providers to streamline data entry workflows, cutting redundant steps by 30 percent.

  • Partnered with accessibility experts to ensure all patient-facing tools met global accessibility standards ahead of upcoming regulatory deadlines.

This work reinforced my commitment to ethical, inclusive design that serves sensitive and diverse user populations.

Common Work Products Across Industries

Across all these industries, my portfolio demonstrates proficiency in delivering the most common UX activities and outputs:

  • User research: Contextual inquiries, interviews, and usability testing to ensure solutions meet real needs.

  • Personas and journey maps: Capturing user behaviors and pain points to inform design strategy.

  • Wireframes and prototypes: Building iteratively to align stakeholders and test early.

  • Design systems: Creating scalable frameworks for consistency and efficiency.

  • Usability testing: Measuring success, iterating based on feedback, and validating outcomes.

  • Service design artifacts: Mapping cross-channel interactions and identifying opportunities for improvement.

By applying these consistently, I delivered measurable results such as reduced costs, increased productivity, improved customer satisfaction, and higher adoption rates.

Leadership and Adaptability

Beyond creating deliverables, I bring the leadership skills of a Design Manager who invests in team growth, career development, and stakeholder alignment. From IBM’s HR portfolio to other cross-industry engagements, I have demonstrated loyalty, adaptability, and resilience. My managerial ethos emphasizes aligning people, processes, and platforms. This holistic approach ensures that every customer touchpoint is an opportunity to build the brand and deliver business impact.

Examples of leadership impact include:

  • Building psychologically safe environments where teams could experiment and learn.

  • Coaching designers on service design and AI-enhanced practices, elevating both their confidence and skill sets.

  • Advocating for simplification, reducing redundancies, and ensuring that design always maps back to business goals.

Closing

The portfolio you are reviewing is meant to provide a broad, representative view of my work across industries. It is not meant to dive deeply into one particular case study, but instead to show that I can adapt to any environment, apply proven UX practices, and deliver results.

I am loyal, adaptable, and passionate about partnering with organizations to solve their most pressing design challenges. I look forward to the opportunity to meet and discuss the specific needs of your company, and how my breadth of experience can be applied to deliver value in your context.